Return Policy

You have the right to cancel your order! Please inform us within 48 hours of placing your order. After this time frame, orders are promptly forwarded to our weavers to begin the weaving process. Once the weaving process has begun, we will no longer be able to cancel your order.

We offer replacements for damaged items or missing parts if notified of the problem within 7 days of receiving your order.

Please note that slight variations in colors and weaving may occur as all our products are handmade. Such variations are not considered damaged.

If your item arrived damaged or missing and your claims are valid, we will notify you of your replacement status. However, we may request photo proofs of the damaged item to process your request.

We kindly ask that all purchases be considered final. Because each basket is made-to-order and meticulously crafted based on each customer’s unique preferences and selections, this customized approach limits our ability to accept returns or provide exchanges. However, kindly contact us without hesitation if you need any help with your order. Your satisfaction remains our top priority.

We are here to assist you if you have received a damaged item. Please get in touch with us within 7 days of receiving your item to report any damage.

Please note that slight variations in colors and weaving may occur as all our products are handmade. Such variations are not considered damaged.

If your item arrived damaged and your claims are valid, we will notify you about your refund status. We may request photo proofs of the damaged item for our records. If you are eligible for a refund, it will be credited to your credit card or the original method of payment used. The exact date of the refund will depend on your card issuer’s policies.

Please note that we reserve the right to refuse a refund if we suspect fraudulent activity