FAQ
Shipping
Currently, we only ship to:
- North America: United States, Canada.
- Europe: United Kingdom, France, Belgium, Denmark, Germany, Italy, Spain, Austria, Netherlands, Iceland, Finland, Poland, Norway, Sweden, Switzerland, Greece, Estonia, Portugal
- Asia: Japan, Singapore, UAE, Philippines, Qatar, Jordan
- Africa: Ghana, Egypt,South Africa
7-14 days
10-21 days.
Payment
Yes! We accept both credit and debit card payments.
No, paypal is currently not supported in Ghana.
Returns & Cancellations
Yes, you can cancel your order within 48 hours of confirmation. For more information regarding cancellations, kindly refer to our Return & Refunds page.
Yes, Contact Us with modification details within 1-2 days of placing your order.
Due to the customized nature of our baskets, we are unable to accept returns or provide exchanges. However, rest assured that we are here to promptly address any concerns or issues you may have with your order. Your satisfaction remains our top priority.
My Order
You can modify your shipping address before your order is shipped. However, once your order has been dispatched, it is not possible to change the shipping address. Contact Us with your order number and the updated shipping address to request a change in your shipping address.
You can track your order on the Track My Order page on our website
Yes, kindly refer to our custom order section Here
Materials & Care
Our products are made from elephant grass, a major tropical grass that grows in Ghana. The dyes we use to create our colorful products are derived exclusively from natural, plant-based sources, ensuring they are entirely free of harsh chemicals. Elephant grass is incredibly resilient and can last for up to three decades, making it a durable and sustainable material for our products.
It is essential to ensure that your basket stays moisture-free to prevent molding. This is a crucial aspect to keep in mind to maintain the basket’s longevity and quality.
We provide care instructions for each package.
Watch a video demonstration on how to reshape your bolga basket.
Ethical Concerns
Our weavers retain autonomy over the pricing of their craft, and we are pleased to collaborate with them in this regard.
Yes, our partnership with our weavers is established on principles of complete transparency and fairness.