FAQ

Currently, we only ship to:

• North America: United States, Canada.
• Europe: United Kingdom, France, Belgium, Denmark, Germany, Italy, Spain, Austria, Netherlands, Iceland, Finland, Poland, Norway, Sweden, Switzerland, Greece, Estonia, Portugal
• Asia: Japan, Singapore, UAE, Philippines, Qatar, Jordan
• Africa: Ghana, Egypt, South Africa

7-14 days.

10-21 days.

Yes! We accept both credit and debit card payments.

No. Unfortunately, PayPal is currently not supported in Ghana.

Yes, you can cancel your order within 48 hours of confirmation. For more information regarding cancellations, kindly refer to our Return & Refunds page.

Yes, Contact Us with modification details within 1-2 days of placing your order.

Due to the customized nature of our baskets, we can’t accept returns or exchanges. However, we’re committed to making sure you’re happy with your purchase. If you have any concerns or issues with your order, please contact us. Your satisfaction is our top priority, and we’re here to help.

You can modify your shipping address before your order is shipped. However, once your order has been dispatched, it is not possible to change the address. Contact us with your order number and the updated shipping address to request a change in your shipping address.

You can track your order on our website’s Track My Order page.

Yes, kindly refer to our custom order page Here.

Our products are made from elephant grass, a major tropical grass that grows in Ghana. The dyes we use to create our colorful products are derived exclusively from natural, plant-based sources, ensuring they are entirely free of harsh chemicals. Elephant grass is incredibly resilient and can last up to three decades, making it a durable and sustainable material for our products.

It is essential to ensure that your basket stays moisture-free to prevent molding. This is a crucial aspect to keep in mind to maintain the basket’s longevity and quality.

We provide care instructions for each package.

Watch a video demonstration on how to reshape your bolga basket.

Our weavers retain autonomy over the pricing of their craft, and we are pleased to collaborate with them in this regard.

Yes, our partnership with our weavers is established on complete transparency and fairness principles.